[Q] Trouble ordering?
[A] Please click here and fill out a form with details of the problems and errors you have encountered.
[Q] Need to talk to a person about your order?
[A] We are available M-F 9-5PM CST at 888-439-8342.
[Q] How do I track my order?
[A] Click here and login using the email and password you registered when you ordered. Click order tracking and click on the invoice number to see the status of your order.
[Q] I lost my password, what do I do?
[A] Click here and type the email you registered when you ordered and click the "Retrieve Password" button. The password will be emailed to you.
[Q] How do I change my account information?
[A] Click here and login using the email and password you registered when you ordered. You can change your account information, track orders, cancel orders and contact customer service.
[Q] How do I download an MP3 I ordered?
[A] Click here and login using the email and password you registered when you ordered. Click order tracking and click the on the invoice number to view your order. Click on the Download link and save the file to your computer. When saving the file save it to a common and easy place like on the desktop or in My Documents. This way when you want to open it you can find it easily
*NOTE:* The MP3 is in a zip file which can be opened via programs like PKZIP or Winzip. If you have problems unzipping with Winzip, please try PKZIP. The download link is only good for 5 days. If you want to retrieve the download after the expiration date please contact us.
[Q] When I click on the download link I get an error saying PAGE NOT FOUND or YOU ARE NOT AUTHORIZED TO VIEW THIS PAGE. What do I do?
[A] Please trying turning off your firewalls (Windows Firewall or other products like Norton Internet Security) and try again. If it continues please try an alternate browser like Internet Explorer, Firefox, Mozilla, etc.
[Q] I've downloaded my order, now where do I find the files?
If you can't remember where you saved the file and it is not on the desktop, then you will need to search your computers hard drive for it. Go to the search box from the start menu on a PC or Finder on a Mac. Search for ZIP files on your computer and look for a file that has Trout in the filename to make it easy to find it in the successful zip files found on your computer.
[Q] MP3 downloads going slow?
[A] Full album downloads require a hi-speed Internet connection like cable or DSL. Files sizes for full length albums range from 50MB to 20MB and can take 15-30 minutes to download on a hi-speed connection. Single MP3 tracks range from 5MB to 2MB and can take 1-10 minutes to download. If you are on a dial-up connection that uses your phone line to connect to the Internet single MP3s are recommended and can take up to 30 minutes to download 1 MP3. Full-length album downloads are not recommended for dialup customers.
[Q] I have a dialup connection and want to purchase MP3s. What do I do?
[A] If you have dialup connection and would like to order a whole album, please order each song SEPARATELY as your connection will not be able to download a whole album.
[Q] Do you use iTUNES or iPOD?
[A] If so and you're having problems finding/playing your download order, please visit:
Windows - http://www.apple.com/support/itunes/windows/
or
Mac - http://www.apple.com/support/itunes/
[Q] How do I contact customer service?
[A] If you have a question about your order please call 1-888-HEY-TFIA (439-8342) M-F 9-5PM CST or login and use our online form.
[Q] Can't Find an answer?
[A] Please click here to fill out a form with details of the problems and errors you have encountered.
